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    Shipping & Returns

    PRODUCT FRESHNESS

    Manhattan Meat Market holds the highest quality standards of freshness and quality. To ensure that you receive all your products in optimal condition, we have decided that all meat will be shipped FROZEN and then carefully packed in an insulated Styrofoam box with dry ice and/or reusable ice gel packs. This packaging is designed to maintain full product freshness while in transit. Our stringent packing methods and temperature control packaging allows us to guarantee that our products will remain fresh and in their original condition when they are delivered to your door. Please be available to receive your shipment so that you can inspect it and refrigerate or freeze perishable items as soon as possible.

    SHIPPING & PROCESSING TIMES

    Orders will only ship on Tuesdays, to ensure that orders arrive by Friday and within 1-2 business days. Please note that delays may occur during transit due to weather conditions, product availability, national holidays, and other factors. No orders ship on Saturday, Sunday or on national holidays. At this time we are unable to offer delivery to P.O. boxes, or APO/FPO addresses.

    SHIPPING METHODS

    All Items: UPS Ground (Kansas Only), UPS 2nd Day Air, UPS Next Day Air Saver, and UPS Next Day Air.

    SHIPPING & HANDLING RATES

    Manhattan Meat Market shipping rates include an estimated rate based on your UPS shipping selection, and a handling fee based on the total weight of your order. See rate table below for handling fees.

    Weight

    Handling Fee

    0 – 15.99 lbs.

    $10

    16 – 31.99 lbs.

    $20

    32 lbs. +

    $30

     

    Multi-Shipment Order Shipping Rates

    Depending on the items in your order, some orders may require that specific items ship separately, due to the packaging requirements of that item. In the event that your order contains multiple shipments, you will be shown the different shipments on the basket page and during checkout. Shipping costs for multi-shipment orders are charged per the shipping tables above and then multiplied by the number of shipments.

    INTERNATIONAL SHIPPING

    We're not able to ship items internationally at this time.

    RETURNS & EXCHANGES

    We cannot accept returns of perishable items. We just do not feel comfortable reselling a perishable food item that has not always been in our control. We can accept returns of non-perishable items as long as you call us within 24 hours of having received your order. We will be happy to arrange for a return of the product, if that product is still in its original packaging - we cannot accept returns of opened or partially consumed items. To make sure that you are satisfied with the product you receive, inspect the contents as soon as they arrive. Please store the items appropriately and call us at (785) 712-2888 within 24 hours of receipt. We can arrange a return or exchange for you or you can reship the order back to us only with UPS once you have spoken with one of our customer service representatives. We cannot accept returns that have not been authorized, so we urge you not to refuse delivery or send back items without calling us first.

    Once the items have been received back at our store, the items will be inspected. Items need to be in perfect resalable condition in order for us to issue credit on the return. A credit for the cost of the item will then be issued to your account, unless you have selected an exchange. Shipping charges are nonrefundable. All returned items are subject to a $5 or 20% restocking fee, whichever is greater.

    We are not responsible for products that spoil due to: packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses. We also cannot be responsible for an item you return that never arrives to us or arrives damaged, so please make sure you insure any returned packages.

    More questions?

    If you have any other questions or concerns, please give us a call at (785) 712-2888 or email us at orders@mhkmeats.com, and our knowledgeable customer service representatives will be happy to assist you. Manhattan Meat Market reserves the right to change its shipping policies at any time.